Logo of New Era Debt Solutions (credit: neweradebtsolutions.com)
New Era Debt Solutions (https://neweradebtsolutions.com/) is a well-established, legitimate debt settlement company (NOT a credit counselor) that’s been helping people get out of debt since 1999, which makes it one of the oldest debt settlement providers in America. Based in Camarillo, California, they operate nationwide (EXCEPT Maine, Oregon, and Iowa), and specialize in negotiating with creditors to settle unsecured debts, like credit card debt, personal loans and others for less than what you owe.
Check if You Qualify First
Considering debt settlement? New Era offers a free consultation to help you assess whether their program fits your situation. No commitment required.
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New Era Debt Company’s Snapshot
New Era Debt Solutions takes the #1 spot in our debt relief company rankings this year due to their combined score of 4.84/5 stars, at time of press, as you can see below. This objective score takes into account their ratings on multiple third-party review sites, like the BBB, Google Reviews, TrustPilot and others.
- Name: New Era Debt Solutions
- Website:
- Phone: 1 800-527-4421 (Open daily 7am-8pm EXCEPT Sunday)
- BBB Rating: A+ (4.95/5 – 59 reviews)
- Google: 4.9/5 (207 reviews)
- TrustPilot: 4.8/5 (398 reviews)
- Certifications: IAPDA
- Combined Reviews: 664
- Average Rating: 4.84/5
New Era Debt Solutions has a good profile on Google reviews
What Services Does New Era Debt Offer?
New Era primarily offers debt settlement services, meaning they work with your creditors to reduce the total amount you owe. This service is specifically for unsecured debt (like credit cards, medical bills, personal loans and certain other types of debt). Their service cannot help for things like mortgages or student loans.
New Era Debt aims to create a plan that helps you become debt-free in as little as 24 to 48 months. One of the standout aspects of New Era is that they don’t charge any upfront fees. You only pay them when they’ve successfully settled your debt and you have agreed with their plan.
New Era Debt vs Others
It’s important to note that New Era Debt Solutions is a debt settlement company, not a credit counseling nonprofit. Therefore, they don’t do Debt Management Plans (DMP’s) and instead they simply negotiate with your creditors to settle for a much lower debt. This means you will take a credit score hit, but much lesser than that of a bankruptcy’s. Their service is similar to companies like CuraDebt, TurboDebt, Accredited Debt Relief and others.
If you’re wondering how New Era Debt compares to other providers who may offer similar (but different) options on how to deal with your debt, see the table below:
| Feature / Factor | New Era Debt Solutions | Family Credit Management (FCM) | Bankruptcy (Chapter 7) |
|---|---|---|---|
| Type of Program | Debt Settlement | Debt Management Plan (DMP) | Legal Debt Discharge |
| Typical Debt Reduction | 30–60% of enrolled debt | Interest reduction only | Up to 100% (full discharge) |
| Upfront Fees | ❌ None | ✅ Usually $0–50 setup fee | ✅ Court & lawyer fees (~$1,500–$2,000) |
| Ongoing Fees | 14%–23% of enrolled debt (only if settled) | $25–$75/month (varies by state) | ❌ None after filing |
| Impact on Credit Score | ❌ Negative (missed payments + settlement) | ⚠️ Neutral to slightly negative | ❌ Severe (stays for 7–10 years) |
| Time to Completion | 24–48 months | 36–60 months | ~6 months (Chapter 7) |
| Covered Debts | Unsecured (credit cards, personal loans) | Unsecured (credit cards, medical, etc.) | Most unsecured debts |
| Creditor Negotiation | ✅ Negotiates balance reductions | ✅ Negotiates lower interest rates | ❌ No negotiation — legal discharge |
| Eligibility Requirements | Must have financial hardship | Verifiable income + willingness to pay | Must pass a means test |
| Credit Counseling Required? | ❌ No | ✅ Yes | ✅ Yes (pre-filing requirement) |
| Legal Protection from Creditors? | ❌ No (until settled) | ❌ No (voluntary plan) | ✅ Yes (automatic stay) |
| Best For… | Settling large unsecured debts without bankruptcy | Paying debts in full with lower interest | Wiping out debts with no repayment |
NOTE: make sure you study all the options above to find the right method to tackle your debt. They all have their pros and cons, depending on your situation.
If you’re comparing debt relief options and want to understand how settlement might apply to your debt, you can use New Era’s free assessment tool to get a clearer picture.
Explore a Free Consultation
Reputation & Legitimacy Factors
In terms of reputation, New Era Debt Solutions has solid reviews across multiple platforms, as we covered earlier in the “company’s snapshot” section. They hold an A+ rating with the Better Business Bureau (BBB).
On Trustpilot, they’ve received mostly positive reviews, with customers praising them for professionalism and their ability to reduce large amounts of debt. Like any company, there are a few negative reviews, but those are often about the downsides of debt settlement itself (such as its impact on credit scores), rather than the company’s service.
Management Team
New Era’s CEO, Dan Smith, has a strong background in finance and a focus on ethical, transparent practices. The company is committed to not only helping clients get out of debt but also educating them on how to stay out of it in the future. They pride themselves on being a debt settlement company that actually does the work in-house—they do not outsource anything, so you’re always dealing with New Era directly.
Which States Do They Cover?
New Era Debt Solutions serves clients across the United States, except in the states of Maine, Oregon, and Iowa as we covered in the beginning of this article. This may change in the future, so it’s always a good idea to fill out their pre-qualification form to see if your address allows debt settlement and if New Era operates there.
What’s the Process Like?
When you sign up, you’ll first have a consultation to review your financial situation. After that, they’ll create a plan tailored to your debt and begin negotiating with your creditors. You’ll make monthly payments into an escrow account while New Era works to settle your debts for less than what you owe. It’s a fairly straightforward process, but as with any debt settlement plan, it’s important to know that your credit score will take a hit. While under negotiation, there are also risks like collection calls or lawsuits.
Is New Era Debt Solutions Right for You?
New Era Debt Solutions has been around for over 20 years, and their track record, coupled with strong reviews and no upfront fees, makes them a legitimate option if you’re considering debt settlement. They are especially appealing if you’re struggling with large amounts of unsecured debt and need an alternative to bankruptcy. That said, debt settlement isn’t for everyone—make sure to understand the pros and cons before diving in.
If you’re dealing with overwhelming debt due to this high-inflation economic landscape, and are looking for a company that can help you decrease and/or pay off your debt, and has a great reputation, New Era could be the right fit for you. Make sure you take advantage of their free consultation to ask which of their various debt relief options is best for you.
FAQ
Here’s a frequently asked questions (FAQ) section covering the most common questions new users have about New Era Debt Solutions:
1. How much does New Era Debt Solutions charge?
New Era charges between 14% and 23% of the initial enrolled debt amount. There are no upfront fees; they only get paid when they successfully negotiate a debt reduction. This is a contingency-based fee structure.
2. What types of debt does New Era handle?
They handle unsecured debts like credit card debt, personal loans, private student loans, medical bills, and some types of business debts. They do not handle secured debts like mortgages or car loans.
3. Will using New Era affect my credit score?
Yes, debt settlement, regardless of which company you choose to work with, will negatively impact your credit score. Settling a debt means paying less than the full amount owed, which creditors deem a negative event. However, the impact is less damaging than bankruptcy.
4. Is New Era Debt Solutions accredited and reputable?
Yes, New Era has BBB accreditation and has an A+ rating. They have generally positive reviews from clients on platforms like TrustPilot and the BBB website.
5. Where is New Era available?
New Era is accessible in 46 states as well as Washington D.C. and the Virgin Islands. They do NOT operate in Maine, Oregon, and Iowa.They collaborate with the Consumer First Legal Network to offer services in certain states where they may not directly operate.
6. What happens if a creditor refuses to settle?
If a creditor refuses to negotiate, they could potentially take legal action, which might result in lawsuits or wage garnishments. However, most creditors prefer to negotiate rather than pursue costly legal action.
7. How long does the debt settlement process take?
The typical debt settlement program with New Era takes around 28 months. The exact duration depends on the amount of debt, your monthly contributions, and how quickly creditors agree to settlements.
8. Can I cancel my program with New Era Debt Solutions?
Yes, clients can cancel their program with New Era at any time. However, any funds put towards fees or those that are in the dedicated account may be subject to the terms of the cancellation agreement.
Debt relief isn’t one-size-fits-all. If you’re considering settlement, it might be worth seeing if you qualify through a no-pressure consultation with New Era.
See If You Qualify
Amine is an entrepreneur, investor and financial writer that covers the US economy, inflation, alternative investments, cryptocurrencies and more. He has been involved in the space for over a decade.
